Automated messaging and smart guest communication
Good communication is key for happy guests which will lead to 5-star reviews and repeat bookings. Beds24 allows you to manage all your messages from one place.
Automating guest communication and messaging not only saves you time and improves operational efficiency, but it also goes a long way toward providing a seamless, personalized, and positive guest experience. Key messaging features include:
Central inbox for Airbnb, Booking.com, Expedia, Vrbo
Custom smart templates
Sophisticated triggers
Send from your own E-mail address
WhatsApp integration
Automation
Advanced and time-efficient automated guest communication and messaging solution throughout the guest lifecycle based on predefined triggers and events such as pre-arrival, arrival, stay, checkout or post-stay.
Central Inbox
With our messaging integrations across Airbnb, Booking.com, Expedia and the Vrbo Group, you can say goodbye to the hassle of logging into multiple channels just to keep up to date with your messages.
Smart templates
Unlock the full potential of customization with hundreds of dynamic placeholder template variables, allowing you to tailor your communication to perfection in both HTML and plain text.
Sophisticated triggers
You can set customized triggers, to enable sending automated messages or communications. Here are a few examples of the many possible events within the guest booking lifecycle, where you have the flexibility to establish triggers:
- based on the origin of the booking
- sent a certain time after booking, a certain time before or after check-in, a certain time before or after check-out
- depending on the status of the booking
- only if the booking has a defined criteria for example an extra
- depending on whether a payment has been made or not
.... These are just a few examples of the almost unlimited options.